"dropped (No ping response)"

[Yesid]

Today perform the installation of teaspeak Linux x64 | 1.2.6-beta-3 my server had more than 15 people randomly I throw this error "dropped (No ping response)"

 

[WolverinDEV]

Oh just ask them for the reason seems like they got an invalid packet.
Do you may have the server logs as well?

 

[Yesid]

sure look what comes out

14/08/2018 15:40:55        Debug    [181.130.222.130:56850/IGUANET] Got a channel talk power of 50 Talk power set is 50  
14/08/2018 15:40:55        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:40:57        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:00        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:03        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:06        Debug    [Property] Changed property in db key: client_month_online_time value: 720  
14/08/2018 15:41:06        Debug    [Property] Changed property in db key: client_total_online_time value: 720  
14/08/2018 15:41:08        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:16        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:17        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:17        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:18        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:20        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:20        Debug    [191.91.218.29:38244/undefined] Creating VoiceClient instance at 0x7fa3c427a000  
14/08/2018 15:41:20        Debug    Allocated new voice client connection at 0x3d8c810  
14/08/2018 15:41:20        Debug    Remote address (v4) 172.31.10.20 destination address 172.31.10.20  
14/08/2018 15:41:20        Debug    Having new voice client. Remote address: 191.91.218.29:38244  
14/08/2018 15:41:21        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:21        Debug    Cant decrypt packet even with default key!  
14/08/2018 15:41:21        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:21        Debug    Cant decrypt packet even with default key!  
14/08/2018 15:41:22        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:22        Debug    Cant decrypt packet even with default key!  
14/08/2018 15:41:22        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:23        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:23        Debug    Cant decrypt packet of type Command. Dropping packet. Error: memory verify failed!  
14/08/2018 15:41:23        Debug    Cant decrypt packet even with default key!

Average ping in my server is: 183.31 ms and 230 ms

 

[ZerNico]

I actually have the same issue.
But when I look into the logs it doesn't say anything at these times about decrypting packets.

<22:08:37> "Blablabla" dropped (No ping response)

And that is the log for that time.

[2018-08-14 22:07:55] [DEBUG]     1 | [Property] Changed property in db key: client_total_online_time value: 1320
[2018-08-14 22:08:03] [DEBUG]     1 | [Property] Changed property in db key: client_month_online_time value: 27240
[2018-08-14 22:08:03] [DEBUG]     1 | [Property] Changed property in db key: client_total_online_time value: 27240
[2018-08-14 22:08:03] [DEBUG]     1 | [Property] Changed property in db key: client_month_online_time value: 24480
[2018-08-14 22:08:03] [DEBUG]     1 | [Property] Changed property in db key: client_total_online_time value: 24480
[2018-08-14 22:08:15] [DEBUG]     1 | [Property] Changed property in db key: client_month_online_time value: 21480
[2018-08-14 22:08:15] [DEBUG]     1 | [Property] Changed property in db key: client_total_online_time value: 21480
[2018-08-14 22:08:22] [DEBUG]     1 | [Property] Changed property in db key: client_month_online_time value: 1560
[2018-08-14 22:08:22] [DEBUG]     1 | [Property] Changed property in db key: client_total_online_time value: 1560
[2018-08-14 22:08:42] [DEBUG]     1 | [Property] Changed property in db key: client_month_online_time value: 22200
[2018-08-14 22:08:42] [DEBUG]     1 | [Property] Changed property in db key: client_total_online_time value: 22200
[2018-08-14 22:09:55] [DEBUG]     1 | [Property] Changed property in db key: client_month_online_time value: 17760

 

[WolverinDEV]

Well it should be improved within the latest buld.
The notification about the property client_total_online_time and client_month_online_time is just debug

 

[LesIO]

Got same problem alot people have trouble with connect to server "Error while connecting to server" then they need to try couple times to get in, but the problem is people dont know they need to try again and my teaspeak is dying xD + i have alot drops " No ping response"

 

[WolverinDEV]

Well the drops are probely may coming when the client gets an invalid packet then you have sometimes mass disconnects.
I need the client side log to try to debug that. The best is with TS3Hook installed

 

[ZerNico]

Well the drops are probely may coming when the client gets an invalid packet then you have sometimes mass disconnects.
I need the client side log to try to debug that. The best is with TS3Hook installed

https://del.dog/d/tedetogefa
That is is the console log from when he disconnected with TS3Hook installed.

 

[WolverinDEV]

Lovely and what was the disconnect message?

 

[ZerNico]

Lovely and what was the disconnect message?

<15:59:00> "T3R0M~xyz2013" dropped (No ping response)

If you mean that

 

[WolverinDEV]

No i ment from the clients view

 

[ZerNico]

No i ment from the clients view

Then I don't really know what you mean. He said he has no message when he disconnects

 

[WolverinDEV]

Hmm sh*t Well its like 50 percent helpfull

 

[ZerNico]

Hmm sh*t Well its like 50 percent helpfull

Okay. Tell me if I can do anything else for you

 

[WolverinDEV]

Well it was already really helpfull already.
The best thing is to have the client terminal with the disconnect reason and a full client TSHook log (as you already provided)

 

[SebO]

Same problem... hope it will be fast fixed.

 

[WolverinDEV]

Well the problem is that its not actually one problem.
The Tea*Speak 3 client is really specific. If it gets only one not 100% correct packet it will disconnect and you see a No ping response timeout

 

[Yesid]

In programming you can not manipulate the minimum ping limit, to one greater than 300 or 400 ms

 

[Nicer]

Can you increase the tolerance of the ping to a higher value? Like you could miss 25% of packets and still remain connected.

 

[Datalow]

Maybe a setting in the config for the max ping wold be nessecary.

that the clients dont drop the connection.

Regards